Billy W. has diverse experience in customer support and management, currently serving as a Member of the Order of the Sword and Shield since December 2021. Previously, Billy worked as a Chat Specialist at Gap from August 2020 to July 2021, where customer satisfaction and case documentation were prioritized within a SalesForce-based chat system while maintaining PCI compliance. Prior to that, from October 2015 to August 2020, Billy held the roles of Catering Manager and Cafe Supervisor at Roseville Toyota/OSully's Cafe, utilizing strong communication skills to coordinate catering events and address customer concerns effectively. In terms of education, Billy earned a Bachelor's degree in Network Operations and Security from Western Governors University, an Associate's degree in Software Development from HSDC Havant & South Downs, and an IFS Certificate in Financial Studies from the same institution.
This person is not in any teams
This person is not in any offices