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Thelma Villarroel is a seasoned professional with extensive experience in customer success and project engineering. Currently serving as Customer Success Manager at ORBCOMM Canada since January 2013, Thelma is focused on developing and executing strategies to enhance account satisfaction and retention, while nurturing strong client relationships for network growth and cross-selling opportunities. Previous roles include Senior Project and Technology Engineer at Tracker de Colombia S.A.S., where responsibilities ranged from technical support to project management, and Engineering roles at Gilat Colombia SA ESp, involving satellite modem repair and support. Thelma holds three advanced degrees, including a Specialist in Information Systems from Universidad de Los Andes, a Specialist in Project Management in Telecommunications from Universidad Santo Tomás, and a degree in Electronic Engineering from Universidad El Bosque.