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Neo Machacha has extensive experience in customer service and credit management, currently serving as a Credit and Collections Assistant at Orange Botswana since March 2012. In this role, Neo Machacha is responsible for monitoring customer accounts, managing the dunning process, addressing non-payment responses, and extracting customer files for disputes. Prior to this position, Neo Machacha worked as a Customer Service Representative handling outbound calls and managing CRM tickets. Earlier experience includes a role as a Customer Care Executive at Botswana Telecommunications Corporation, where duties involved adhering to documented procedures, resolving customer grievances, and minimizing callbacks by addressing requests at first contact.