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Elsa U. has a diverse background in telecommunications and customer service management. Elsa has experience working with major companies like Orange and BT, where Elsa has held roles such as Head of Destination Management and Lead Program Manager. Elsa U. also has a strong focus on customer satisfaction and has managed customer service programs for MNCs and SMEs worldwide. Elsa holds a degree from ESAM School of Advanced Management and Finance and Santa Monica College.