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Comfort Themba is a seasoned professional with extensive experience in customer operations and management, currently serving as the Customer Operations & Back Office Manager at Orange Botswana since June 2008. In this role, Comfort manages four operations with a team of up to 40 employees and assists the CRM Director at ExCom. Previous positions include Client Relations Manager, Data Services Helpdesk Lead, and Data Services Support Technician, demonstrating a strong background in team management, process improvement, and technical support. Comfort holds a Postgraduate Certificate in Business Administration and Management from the University of South Wales and additional qualifications in Enterprise Risk Management, Business Finance, and Computer Systems Engineering.