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Imad Sakkaki has over a decade of experience in customer service management within the cybersecurity domain, currently serving as a Customer Services Manager at Orange Cyberdefense, where responsibilities include overseeing the service contract lifecycle for multi-national customers in flexible managed security services. Previous roles at Orange Cyberdefense include Customer Operations Specialist and NSOC 1st line Teamlead, focusing on customer intake programs and leading a team in network security operations. Imad's career began with a position as a 1st line Engineer, supporting managed services for various multinational clients. Additionally, Imad served as Chairman of the advisory board for ATS/ACTION vzw at Stad Vilvoorde. Educational qualifications include a degree in ICT and accounting from Katholieke Hogeschool Mechelen, with earlier education at Ursulinen Mechelen and Koninklijk Atheneum Vilvoorde.