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Pawan Kumar Srivastava is a seasoned professional with extensive experience in service management and quality assurance across multiple organizations. Currently serving as Director of Service Now Operations and Service Management Consulting at Optum since September 2013, Pawan has successfully established service management transformation and platform implementation capabilities. Previous roles include Associate Director focused on digital transformation and continuous improvement, and Manager of Quality Assurance, where responsibilities encompassed CMMI L3 process maturity appraisals and stakeholder coordination. Pawan's expertise spans various companies, including HCL Technologies and Computer Sciences Corporation, where significant contributions to quality certifications and process improvements were made. Pawan holds an MS in Consultancy Management from the Birla Institute of Technology and Science, and a Master of Total Quality Management from the University of Lucknow, along with a bachelor's degree in Statistics and Computer Applications.