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Halima Wida Monir is a Technical Support Engineer at Options Technology since November 2022, with prior experience as a Senior Customer Service Advisor and Customer Service Advisor at Wifinity. Halima has held various roles, including Course Representative at Kingston University and Customer Service Advisor at Serco. Educational qualifications include a Master's degree in User Experience Design and a Bachelor of Science in Information Systems from Kingston University. Additional roles include EP Admin at Gate Gourmet, Prefect and Teacher Assistant at Cranford Community College, and a Frog Champion Ambassador overseeing website design and user support during school years.