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Melissa is an experienced operations strategist and team builder. She believes and instills the importance of best serving those who serve their consumers. As Chief Human Resources Officer (CHRO), Melissa aligns all HR functions across the organization.

Melissa has completed a total overhaul of their Human Resources Information System (HRIS), automating multiple core processes increasing efficiencies and cost savings. In addition, Melissa is a certified Project Management Professional (PMP), Senior Professional in Human Resources (SPHR), Society for Human Resource Management-Senior Certified Professional (SHRM-SCP), and holds a Bachelor of Science in Spanish Studies and Civil Engineering from the United States Military Academy at West Point along with a Master of Arts degree in Business Management and a Master of Science degree in Human Resource Management.

Melissa enjoys exercise and spending time at the beach with her family in her free time.