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Timothy Cooke is an experienced IT professional with a strong background in technical support and help desk management. Currently serving as Senior Help Desk Lead at Optimus Health Care since January 2019, Timothy previously held the position of Helpdesk Supervisor at Community Health Center from May 2017 to January 2019. An extensive tenure at Unimin Corporation from July 1999 to January 2019 involved various roles, including Technical Support Engineer and supervisory positions in PC/server maintenance, backup, and help desk operations. Timothy possesses expertise in implementing security protocols, managing IT teams, and overseeing backup systems and asset management. Educational qualifications include a Bachelor of Science in Psychology from Sacred Heart University, complemented by additional training.