Derrick Arakaki is an accomplished professional with extensive experience in customer success management, holding leadership positions at prominent companies. Currently serving as Customer Success Director at Optimizely since December 2024, Derrick previously excelled as Head of Customer Success at Material Security and as VP of Customer Outcomes at BigPanda. Derrick's career includes key roles such as Vice President of Customer Success & Renewals at SAP and Gigya, along with director-level positions at Adobe and Omniture. Derrick began a career in product management at Amazon and The Cobalt Group after earning a Bachelor of Arts in Economics from the University of Washington.
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