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Britt Hall serves as the Director of Product Management for Experimentation and Content Marketing at Optimizely since October 2022. Prior roles include Vice President of Customer Success at Welcome, an Optimizely Company, and Global Director of Customer Success at NewsCred. Britt has extensive experience in customer success roles at Kapost, including positions as Business Consultant, Senior Customer Success Manager, Implementation Manager, and Technical Support Analyst. Additionally, experience spans project management and SEO specialization at CounselingWise, wilderness therapy instruction, and a role as an observer with NOAA. Britt holds a B.S. in Zoology and Neuroscience from Miami University.