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Molly Gocella has a strong background in customer service and call center management. Molly is currently the Director of Customer Service at Opta Group, a position they have held since November 2022. Prior to that, they worked as the Call Center Director at Delaware North from August 2019 to November 2022. From November 2012 to August 2019, they served as the National Call Center Manager at 1st Source Servall. Before that, Molly worked as the Human Resource and Training Manager at Trades Marketing from September 2009 to November 2012. Molly began their career as the Operations Manager at Bally Total Fitness from August 2000 to September 2004.

Molly Gocella earned a Bachelor's degree in Business Administration and Management from Huntingdon College between 1996 and 2000.