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Jeffrey Mafi is an experienced professional in workforce management and quality assurance, currently serving as Manager of Workforce Management at OppFi since April 2023. Prior to this role, Jeffrey spent over 17 years at Verizon, where positions included Senior Quality Assurance Manager, Technology Manager, and Senior Business System Analyst, with responsibilities ranging from leading quality assurance teams to implementing Salesforce solutions. Earlier in their career, Jeffrey managed workforce planning at Convergys, focusing on forecasting and scheduling for multi-center operations. Jeffrey holds a Bachelor of Science degree in Information Technology from Western Governors University.