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Michael Mapfumo is a Technical Support Lead at Asurion, where responsibilities include managing and resolving complex technical issues, particularly in mobile network tower troubleshooting, since January 2023. Previously, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues. Additionally, Michael worked as a Data Research Analyst at Webhelp, focusing on data analysis and developing data-driven solutions to improve customer service. Michael's educational background includes studying Full Stack Web Development at 4Geeks Academy, an Associate's degree in Cinematography from SAE Institute, and a Computing and Information System Certificate from Speciss College.