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Gabriel Palmar has diverse work experience in various technical support and engineering roles. Since October 2021, they have been working at OpenVPN Inc. as a CloudConnexa Senior Technical Support Engineer, where they handle internal escalations and provides advanced troubleshooting training to new and current employees. Prior to this role, from October 2021 to October 2022, Gabriel worked as an OpenVPN Cloud Technical Support Engineer, resolving customer inquiries and troubleshooting VPN Client operations for on-premises and cloud service providers.

Before joining OpenVPN Inc., Gabriel worked at Sitel Group (previously Sykes) from June 2020 to October 2021. In this organization, they served as a Cisco SD-WAN TAC Engineer and later as a Cisco CUCM TAC Engineer. As a Cisco CUCM TAC Engineer, they acted as a point of escalation for advanced analytics and troubleshooting, ensuring optimal speeds and performance for customers.

Gabriel's earlier work experience includes a role as an Electrical Supervisor at Gerenpro, S.A from November 2019 to February 2020, and a position as Quality Assurance Quality Control at Cameron, a Schlumberger company, from February 2019 to June 2019.

Gabriel Palmar earned their Engineer's degree in Electrical and Electronics Engineering from the Universidad Rafael Urdaneta, where they attended from 2015 to 2019. In addition to their degree, Gabriel obtained various certifications to enhance their skillset. Gabriel became an AWS Certified Cloud Practitioner through Amazon Web Services (AWS) in June 2022. Prior to that, in May 2021, they obtained a CCNA certification from Cisco.