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Mark F. serves as the Tech Support Manager for Products at OpenTech Alliance since November 2022, leading a team of 23 Technical Product Support Specialists across North America and Guatemala, while also fulfilling roles as Hiring Manager, Technical Supervisor, and Recruiter. Prior to this, Mark F. held the position of GTS Senior at Blue Yonder from April 2015 to November 2022, and has experience in various network and support roles with Insight Global, TriWest Healthcare Alliance, Analysts International at OnSemi Conductor, Pinnacle Peak Solutions, and Tosco. Mark F.'s expertise includes network administration, VOIP and telecom support, desktop engineering, and web development, showcasing a diverse skill set in technical support and management throughout a career spanning over two decades.