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Niko Todorov is an experienced professional in incident management, currently serving as the Lead Incident Manager at OpenTag since June 2021, where responsibilities include building and overseeing the incident management process and team. Previously, Niko held the position of Incident Management Specialist at PokerStars from October 2020 to June 2021, demonstrating reliability and enhancing product knowledge within a new team. Niko's earlier experience includes working as an Incident Analyst at William Hill from August 2016 to October 2020, providing comprehensive support to IT users and collaborating with the Problem team to resolve issues. Niko's educational background includes a Bachelor's degree in Information Technology from Š£ŠŠ˜Š‘Š˜Š¢, an Associate's degree in Architecture from CFSomorrostro, and a High School Diploma in Humanities.