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Timothy Alan is an accomplished technology professional with extensive experience in cloud operations and infrastructure management. Currently serving as the Director of Cloud Operations at SharpenCX since October 2023, following the acquisition of PlumVoice, Timothy previously held the role of Director of Infrastructure Operations at PlumVoice, where significant achievements included enhancing security and compliance measures in production systems. Additional roles include AI Engineer at OpenAI, focused on language processing, and NLP Master Practitioner, providing coaching in personal development. With past leadership positions at Rekor Systems and PowerDMS, Timothy has demonstrated expertise in cloud solutions, automation, and systems engineering across diverse industries.