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Fernando Espana currently serves as Contact Center Supervisor at ONE (Open Network Exchange) since May 2022, previously holding the position of Sales and Service Associate. Prior experience includes working as Inside Sales Team Lead at OmniEngine, where significant improvements in sales team performance were achieved. Fernando's background also features a role as Account Manager at DISH Network and as Sales Coach at Clearlink, where notable successes included managing a high-performing sales team, improving operational efficiencies, and enhancing quality scores through collaboration and targeted training initiatives.