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Danny Ghelen is an experienced IT professional with a strong background in ServiceNow development and ITIL processes. Currently serving as a ServiceNow Developer at Open Line B.V. since April 2019, Danny contributes to maximizing service quality within a SCRUM team using DevOps methodologies. Previously, as a Managed Services Consultant at Open Line Managed Services, responsibilities included technical and functional application management to optimize ITIL-related processes under ISO 20000 and 270001 standards. Danny has also held roles such as Change Coordinator and Problem Coordinator, focusing on process improvement and proactive problem management. Earlier experience includes network consulting and system engineering across various platforms and environments. Educational qualifications include a degree in System and Network Engineering, with various technical and safety certifications obtained over a substantial timeframe.