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Manu Srivastava is an experienced professional specializing in analytics and service management, currently serving as a Senior Specialist at OP Financial Group since August 2023. Previous roles include Service Manager at Nokia, Service Management Consultant at HCL Technologies, and Senior Consultant at Infosys, where responsibilities spanned incident and problem management, leading teams, and conducting root cause analyses. Manu also worked at Coforge, focusing on ITIL process consulting and service desk management, and held positions at IGATE and HCL BPO, gaining extensive experience in incident management and support. Manu holds a Bachelor of Technology in Computer Science from Northern India Engineering College.