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John L. is an experienced Data Engineer at Ontrak Health since January 2020, specializing in reporting, analytics, and data feed management. Previously, John held various managerial roles, including Sr. Manager of Data Operations, where detailed reporting was developed in PowerBI, and Manager of Workforce Management, focusing on vendor interactions and team collaboration. Additionally, John serves as a Fraud Incident Manager for the DYOR Project, conducting investigations to protect holders from scams. Prior to these roles, John spent over 13 years at Geek Squad in positions ranging from Services Analyst to Repair Technician, gaining expertise in customer support, real-time operations, and technical troubleshooting. John holds an Associate's degree in Specialized Business, Computer Science from Erie Business Center South and a high school diploma in Graphic Communications from Dauphin County Technical School.