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Kelsy Cocozzo is a skilled professional with extensive experience in training, customer success, and educational leadership. Currently serving as a Lead Trainer at MADabolic and a Customer Success Manager at Ontra since November 2022, Kelsy excels in change management and process digitization. Previous roles include Customer Success Architect I at DocuSign, where Kelsy focused on automating workflows, and English Language and Reading Specialist Liaison at Alexandria City Public Schools, where Kelsy developed successful intervention strategies and facilitated remote learning solutions. Kelsy's educational background includes a Master of Education in Reading Teacher Education from the University of Virginia and a Master's degree in Teaching English as a Second Language from SUNY New Paltz, complemented by a Bachelor's degree in Secondary Education and Spanish from SUNY Geneseo.