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Jennifer Pan is an experienced professional currently serving as an Implementation Manager at Ontra since June 2022, where responsibilities include analyzing processes for efficiency, managing customer implementations, and training new associates. Previous roles include Team Lead and Senior Customer Success Manager at FundFormer, along with various educational positions spanning over a decade, including teaching, curriculum development, and program management at The Overlake School and other institutions. Jennifer holds a Certificate in Program Management from UW Professional & Continuing Education, a Master's degree in Secondary Education from Seattle Pacific University, and a Bachelor of Arts in Environmental Studies from Yale University.