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Dianne Waskel

Business System Analyst at Ontellus

Dianne Waskel has a diverse work experience spanning multiple industries. Dianne began their career in 1995 as a Customer Service Representative at San Manuel Casino, where they handled incoming and outgoing phone calls, assisted customers, and created daily schedules. In 2002, they worked as a Security Officer at The Wackenhut Corporation, monitoring employees and conducting facility checks. From 2008 to 2011, they served as a Customer Service Representative at The Outsource Group, ensuring collector data accuracy, presenting to potential clients, and providing technical support to end-users. Starting in 2012, they joined Second Image National (now Ontellus) where they held various roles, including Lead Customer Service Representative and later as a Business System Analyst. Their responsibilities included leading a team, handling customer inquiries, and providing technical support. Since 2017, they have been employed at Ontellus as a Business Systems Analyst and Template Builder Application Analyst. Their duties include providing technical support, documenting help desk tickets, and creating service orders.

Dianne Waskel completed their education with a Bachelor of Science in Information Technology, Systems Analysis from the University of Phoenix-Southern California Campus from 2009 to 2014. Prior to that, they obtained a Master of Business Administration (MBA) in Business Administration, Management and Operations from the University of Phoenix between 2015 and 2017. Additionally, they graduated from Pacific High School in 1993, where they completed the required courses.

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