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Ana Sofia Marques has extensive experience in data analytics and client management, currently serving as the CX & Client Management Manager at Oney since March 2015, following roles as a Digital & CX Data Analyst and CRM Data Analyst. Previously, Ana worked at Barclays Bank from August 2009 to February 2015 as a Credit Risk Data Analyst and held similar positions at Oney Portugal from June 2005 to August 2009. Early career experience includes roles at IMR - Instituto de Marketing Research and SAS Portugal. Ana holds a Master's degree in Decision Support Systems from Iscte - Instituto Universitário de Lisboa, along with several other qualifications in data mining, CRM, market research, and statistics from various prestigious institutions, including a postgraduate degree from Universidade Nova de Lisboa.