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Nusrat B. is an experienced professional in customer success management, currently serving as a Team Lead at OneSpan since May 2017. In this role, Nusrat B. manages customer journey touchpoints, empowers the customer success team, and coaches team members on best practices while fostering strong internal relationships across various departments. Previous positions at OneSpan include Customer Success Manager and CSR EMEA, where Nusrat B. focused on ensuring customer value and developing trusted relationships with key stakeholders. Prior to OneSpan, Nusrat B. held roles at VASCO Data Security, contributing to sales support, order processing, and training, as well as an administrative role at Affinion Group. Nusrat B. holds a Bachelor's degree in Business and Sales from Erasmushogeschool Brussel.