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James Mungoni has a vast experience in various managerial roles within the customer service sector. Currently serving as the Customer Care Operations Manager at Oneplan Insurance, James is responsible for strategic input, managing customer service operations, and aligning with sales agendas. With previous roles at companies like Discovery Limited, 3Sixty Health, Sanlam, and FNB South Africa, James has a strong background in service management, client relations, and team leadership. James holds a degree in Advanced Project Management from the University of the Witwatersrand and has completed executive development programs at Stellenbosch University.