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Arthur Perrin is a Senior Account Director at Onepilot, where +200 e-merchants outsource their customer care tickets. Prior to this role, Arthur worked as an Account Operations Manager at Onepilot and has experience in customer service and operations management at various companies such as hive, Andjaro, and CINQS. With a background in product management and customer success, Arthur is skilled in managing customer relationships, organizing operations, and improving platform functionalities. Additionally, Arthur has experience in HR management and event operations from previous roles as an Administrative Assistant and Head Waiter.