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Sheree Lacy-Goehring currently serves as the Process and Journey Optimisation Centre of Excellence Lead at One New Zealand since April 2023, with prior experience at Vodafone New Zealand in the same role from October 2020 to April 2023. Previous roles include Service Optimisation Director and Head of Service Integration Optimisation & Business Improvement at BT, where significant achievements included automating 75% of order transactions, reducing process task times by 50%, and leading cross-functional optimization programs across multiple countries. Earlier roles include Network Communications Programme & Implementation Manager at Thomson Reuters, where Sheree implemented a new business operating model across 20 countries, and Project Consultant at Telecom New Zealand, where initiatives led to a 35% reduction in non-revenue generating calls. Sheree holds a Master's in Business Studies with a focus on Finance and a Bachelor's in Business Studies with a concentration in International Business from Massey University.