Becky Trepanier is a seasoned customer service and administrative professional with a diverse background spanning over three decades. Currently serving as a Customer Service Representative at OnBrand24 since February 2022, Becky handles high volumes of calls related to member account inquiries. Previous roles include a Customer Engagement Specialist at Delta Defense LLC, focusing on digital support, and a Research Specialist at Aspire Lifestyles, offering concierge services to high-value clients. Becky's expertise also includes proposal management from their time as a Proposal Specialist at the University of Massachusetts Lowell and event management as a Program Manager for the Greater Merrimack Valley Convention and Visitors Bureau. Educational achievements include a Bachelor of Science in Health and Sociology and a Master of Science in Health Care Administration from UMass Lowell, complemented by foundational business education from St. Joseph High School.