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Palak Lakhani has a diverse work experience spanning various roles and industries. Starting in 2010, Palak worked as a Production Coordinator for Niners On The Weekend, where they coordinated weekend programs and developed the NOW brand through social media and other marketing efforts. In 2011, Palak joined Walt Disney World as an Attractions Host at Magic Kingdom, ensuring a smooth operation of the Fantasyland attractions and enhancing guests' experiences. Palak also worked as a Merchandise Host at Downtown Disney Marketplace, providing superior service to guests and assisting new cast members.

In 2011, Palak Lakhani began their tenure at ON24, initially working as a Client Services Support Specialist where they utilized the ON24 platform to set up webcast components and provided live monitoring and training to clients. Palak then progressed to the role of Webcast Manager, where they built relationships with clients and successfully executed multimedia events. Palak'snext role at ON24 was as a Customer Success Manager, where they developed connections with business clients, facilitated account setup and training, and delivered findings on platform utilization to help clients understand the value of ON24. Palak later became a Senior Customer Success Manager, managing a large number of accounts, conducting onsite meetings, and delivering Quarterly Business Reviews.

Currently, Palak Lakhani holds a senior leadership position at ON24 as the Sr. Director Customer Success (Enterprise), where they oversee customer success outcomes, defines and optimizes the customer lifecycle, and leads a world-class enterprise customer success team. Palak is responsible for driving customer satisfaction, expanding revenue through cross-selling and up-selling, and serving as an escalation point for major customer issues.

Palak Lakhani obtained a Bachelor of Science (BS) degree in Business, Management, Marketing, and Related Support Services from the University of North Carolina at Charlotte. This educational journey took place from 2007 to 2012.