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Ricardo Renderos is an accomplished User Experience Lead at Omya, responsible for championing user-centered design principles across DTX services and developing comprehensive UX strategies to enhance user experiences for employees. With a diverse background that includes roles such as Service Manager for Productivity and M365, IT Service Delivery Manager for LATAM, and various positions in customer service and technical support, Ricardo has built extensive experience in IT and service management. Education includes a Bachelor of Science in Computer Information Systems with a focus on Software Development from Bellevue University and an Associate's Degree in Information Technology from Metropolitan Community College, along with ongoing graduate studies in Computer Information Systems.