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Tsveta Yordanova has extensive experience in customer service and operations, currently serving in a professional customer service operations role at OMV since April 2022. Prior to this position, Tsveta worked as a Commercial Assistant at AS24, where responsibilities included contract management, customer data entry, and complaint resolution from April 2019 to July 2022. Tsveta's career at VIVACOM spanned nine years, including roles as Supervisor of the Corporate Support Office, Quality Assurance Expert, Retention Supervisor, and Retention Specialist, where Tsveta managed teams, monitored performance, and developed retention strategies for corporate clients. Tsveta holds a Master Degree in International Business and Management along with two Bachelor Degrees in Marketing and International Economic Relations from the Academy of Economics D.A. Tsenov in Svishtov, Bulgaria.