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Mark Yates has extensive experience in technical support, currently serving as MIS Technical Support at Omnitrans since August 2014. Prior to this role, Mark worked as a Desk Side Support Specialist at CompuCom from August 2011 to April 2014. From January 1997 to 2012, Mark held multiple positions at Merck Animal Health, including Technical Support and Business Unit Support Associate, providing desk side and remote computer support at levels 2 and 3. Before that, Mark worked at Merck Frosst as a Client Specialist from 1998 until August 2011. Mark holds an MCSA in Technical Support from Herzing College, earned between 2005 and 2006.