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Jim Rohrer is an experienced training developer and manager currently serving at OmniPrint International Inc. since August 2017, where strategies for enhancing the customer experience have been established, including the implementation of a new welcome communications process and the development of the OmniAcademy web-based training portal. Previous roles include technical support engineer and onsite service technician, focusing on B2B customer connections and training for DTG Freejet printers. Prior to OmniPrint, Jim worked at Toshiba from 2003 to 2016, where responsibilities included managing a large peer support community and overseeing training curriculum development for remote contact center staff. Jim holds a Master's degree in Adult Education and Distance Learning from the University of Phoenix and a Bachelor of Applied Science in Computer Systems Management from the same institution.