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Calvin Chen is a seasoned IT professional with extensive experience in managing technical teams and delivering IT services. Currently serving as the Regional IT Service Delivery Manager at Omnicom since June 2018, Calvin oversees a team of IT technical analysts and field engineers, ensuring that service-desk SLA needs are met and fostering strong client relationships among a user base of 25,000. Prior to this role, Calvin held positions including IT Administrator at Serino Coyne, where responsibilities included systems administration and project strategy, and IT Admin at H&R Healthcare, focusing on desktop support and asset management. Early career experience includes serving as a Helpdesk Technician Level III at Pace University. Calvin possesses a deep understanding of various IT tools and frameworks, emphasizing operational excellence and a culture of trust between IT and end users.