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Nicholas Hirst serves as the Head of CS Vendor Management at Omio since December 2018, reporting directly to the Vice President of Operations and overseeing global outsourcing for both B2C and B2B operations. Nicholas holds complete P/L budget responsibility for outsourcing initiatives and advocates for a people-centric and customer-focused culture within the operations team. Prior to this role, Nicholas advanced from Vendor Manager to Senior Vendor Manager, successfully expanding BPO operations and establishing new locations in Bulgaria and El Salvador. Earlier experience includes positions at Village Cinemas Australia, such as Front Of House Manager, where Nicholas managed staffing for various cinema concepts, and involvement with Quidditch Australia as Media Director. Nicholas holds a Diploma in Film and Television Production from Footscray City Films.