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Jean Carlos de Souza is an experienced implementation analyst and customer success professional with a strong background in onboarding and client engagement across various technology companies. Currently at Omie as an implementation analyst since August 2024, Jean leads onboarding processes and ensures clients achieve their first value from the products/services. Previously, at ZENVIA, Jean held the role of Customer Success Analyst, focusing on client alignment meetings, delivering value, and monitoring client success metrics. Jean's career includes significant roles at Mercos, Simplus, NeoGrid, ContaAzul, and others, showcasing expertise in system implementation, training, and customer support. Educational qualifications include a degree in Management Processes from UniSociesc and a technological qualification in Computer Networks from SENAI/SC.