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Jess M. has an extensive work experience in community management and social media strategy for various gaming companies. They started their career in 2018 at SEGA HARDlight, where they developed community spaces for Sonic the Hedgehog games. From 2020 to 2021, Jess worked as a Community Manager at Jagex, driving the community strategy for the MMORPG franchise RuneScape. In 2021, they joined PUBG Corporation as a Community Manager, responsible for the UK market and overseeing the launch of PUBG NEW STATE. In 2022, Jess worked as a Community Lead at Fusebox Games, driving community initiatives and social media strategy for mobile games, including Love Island. Currently, they are working at Omeda Studios in a community role.

From 2013 to 2016, Jess M. attended Lancaster University, where they pursued a Bachelor of Science degree in Business Studies & Marketing.