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Kim De Sterck is an experienced IT support professional currently serving as a Second Line Support Engineer at UZ Brussel since May 2024. Prior to this role, Kim worked at OLV Ziekenhuis Aalst-Asse-Ninove as a 1st and 2nd line support engineer, also acting as a back-up team lead. Previous positions include Field Service Engineer at Colruyt Group, Service Desk Technician at De Stroomlijn, and various roles in IT support and technical assistance dating back to 2005. Kim has developed expertise in handling tickets across multiple systems, performing on-site interventions, managing hardware and software upgrades, and providing first-line support. Educational qualifications include courses in coaching leadership, Lean principles, and social intelligence.