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Jennifer Smith is an accomplished professional with extensive experience in customer success and account management across multiple industries. Currently serving as the Customer Success Lead at Olo since November 2021, Jennifer focuses on enhancing customer satisfaction, retention, and team growth. Previous roles include Senior Customer Success Manager at Wisely and Customer Success Manager at Entelo, where Jennifer managed substantial client portfolios and drove business growth through strategic engagement and relationship-building. Additional experience includes positions in marketing and program management at various organizations, demonstrating a broad skill set in communication, project management, and client relations. Jennifer holds a Bachelor's degree in Individualized Study from the University of Minnesota, emphasizing political science, social justice, and digital media.