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Shivani Koul is an experienced professional in customer service and user success, currently serving as a User Success Executive at OkCredit since July 2021. Prior to this role, Shivani worked as a Senior Customer Service Representative at Aegis Company from June 2019 to December 2020, and as a Business Development Executive at Specadel Technologies Private Limited from June 2018 to January 2019. In the earlier position, Shivani contributed to business development efforts.