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Maria Gonzalez has extensive experience in customer care and program management, currently serving as the Customer Care Manager at Oji Life Lab since March 2021. Prior to this role, Maria worked as the Family Resource Center Program Director at Carpinteria Children's Project from March 2017 to January 2021, where responsibilities included promoting family empowerment, overseeing operational quality and staff mentorship, and ensuring compliance with ethical standards. Maria's earlier experiences span over a decade at Lynda.com, where various roles included Manager of Customer Advocacy, focusing on team leadership and data analysis, and multiple supervisory positions in customer service. Earlier professional history includes customer service leadership roles at InHealth Technologies and Radio Design Labs, highlighting a consistent dedication to enhancing customer satisfaction and team development.