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Viviane Pessoa Cruz is an experienced professional with over two decades in the technology sector, currently serving as a Project Manager and Scrum Master at Oi since August 2007. Previously held roles include Senior System Analyst at Claro from December 2004 to August 2007, and System Analyst positions at DBA Engenharia de Sistemas, Intelig Telecomunicações, and Intelig Telecom from 1999 to 2004. Viviane holds a Master of Business Administration (MBA) in Information Technology Applied to Business from FGV - Fundação Getulio Vargas and a Bachelor's degree in Computer Science from Universidade Federal Fluminense. Additionally, completed secondary education at Instituto Abel.