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Marion Massias has been serving as Directrice Expertise & Expérience Client at Oh My Cream! since September 2012, where responsibilities include overseeing technical expertise, training, and customer experience conceptualization, along with ensuring client satisfaction across various touchpoints. Prior to this role, Marion was Directrice Retail at Oh My Cream!, contributing to the brand's mission of offering high-quality beauty products. Additionally, Marion's career includes experience as Responsable de concept-store at Dermalogica and Chargée Marketing & RP. Educational credentials include a BTS in Esthétique-Cosmétique from Ecole Supérieure de Management en Alternance and Lycée Elisa Lemonnier.