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Brandi Hobbs, the firm’s Director of Operations and Process Improvement, has over 15 years of professional services management experience, as well as a master’s degree in law firm management from the George Washington University, and a Yellow Belt Certification in Legal Lean Sigma from the Legal Lean Sigma Institute®. As Director of Operations and Process Improvement, Brandi is responsible for leading project management initiatives, overseeing the Firm’s employee onboarding/offboarding processes, and driving continuous process improvement across the organization. She also oversees several functional areas of the firm’s operations and collaborates firm-wide to ensure lawyers and clients alike are receiving the best value from the firm’s resources. Brandi was previously the Chief Strategy Officer of a small North Carolina-based firm, the Director of Client Service and Strategy at a mid-sized firm, and started her professional career managing and brokering professional speakers.