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Naveen Kumar is an experienced SAP Service Manager and SAP BASIS Manager at Oetiker Group since June 2016, overseeing the availability of SAP services and managing external partners on various projects and incidents. Prior roles include Technology Lead at BMW Group focusing on incident and change management, and a Technology Lead at Infosys Technologies and Nike, where responsibilities included managing teams and SAP BASIS landscapes. Naveen has also held technology analyst positions at Boots UK and ADC, developing expertise in SAP installations, upgrades, and troubleshooting. Naveen holds a Bachelor of Engineering in Electronics and Communication from Saranathan College of Engineering.