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Ryan Michael currently works as a Community Management Specialist at Octopus Energy, where a secondment opportunity allows management of an existing operations team. Previous roles at Octopus Energy include Customer Happiness Manager, Affordability Specialist, Energy Specialist, Billing Specialist, and Complaints Specialist, along with a Trustpilot Lead position. Prior experience includes serving as an Assistant Technical Officer at Royal Cornwall Hospitals NHS Trust and a range of managerial and assistant roles at Boots UK and The Rick Stein Group. Ryan Michael attended Truro and Penwith College from September 2012 to July 2014.